SUPPORT
How can we help?
What to include
Your device model, Android version, the Ayizi version (Settings → About) and a short description of what happened. Screenshots help.
Please don’t send birth details, backup files or your backup password. We never need them to help you.
Common questions
Where is my data stored?
Only on your device, encrypted. We have no server copy, so we can’t look up or restore your charts remotely.
I forgot my backup password.
Backups are encrypted with your password, and it can’t be recovered or reset. Without it the backup can’t be opened.
How do I delete my data?
In Ayizi, open Settings to delete a single person or all records. Uninstalling the app also removes its data. Backup files you exported are separate, so delete those yourself.